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Shipping Policy

DISCLAIMER

All product- and shipping-related concerns will be entertained within 48 hours of delivery only. If 48 hours have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

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RETURN, REFUND, AND TITLE

In case of refund, it is processed within 3-5 business days from the date of approval.

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Once processed, the refund will be credited to the original payment method within additional 1-2  business days after being processed.

To claim a refund, proper documentation and order tracking history must be provided.

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In the event of a natural calamity or unforeseen circumstance, if delivery is delayed or canceled, only the product value will be refunded.

Shipping charges are non-refundable.

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GENERAL SHIPPING RULES

  • All orders placed after 6:00 PM will be processed on the next working day and delivered as per estimated timelines.

  •  Orders placed on Saturdays after 6:00 PM will be dispatched on the following Monday or next working day evening.

  •  Note: No courier pickups occur on Sundays or public holidays due to the limited shelf life of our products.

  •  Orders booked during festive months may experience dispatch/delivery delays due to factors like stock shortages or high shipment volumes.

  •  Shipping Timeframe: Orders will be shipped within 2-3 business days from the date of order confirmation.

  •  Delivery Timeframe: After dispatch, orders will be delivered within 2-5 business days after shipping, depending on your location.

  •  It is the customer’s responsibility to ensure that all shipping details provided are accurate. Delays due to incorrect information will not be the responsibility of Organic Spree.

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GRIEVANCE CELL

  • All product and shipping concerns must be raised within 48 hours of delivery.

  •  Clear photographs of the concern are mandatory for verification.

  •  All concerns should be sent to: support@organicspree.in

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OTHER IMPORTANT POINTS

For orders with differing billing and shipping addresses, please ensure complete details including:

  • Accurate shipping address

  •  Landmark or nearby location

  •  Contact person’s name

  •  Active contact number

This ensures smooth delivery.

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Customs & Inspection Charges:

If applicable, any custom duty or inspection fee incurred during cross-border delivery (if ever applicable) must be paid by the customer. Organic Spree Pvt. Ltd is not liable for such charges or for product damage/loss caused during customs inspection. No refund or replacement will be issued in such cases.

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EXCHANGE / REPLACEMENT DELIVERY TIMELINE

If a replacement or exchange is approved:

The exchanged or replaced product will be delivered within 3-5 business days once shipped from the date of confirmation.

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